FAQs
Here are some of the most frequently asked questions about our service
Home » Frequently Asked Questions
Placing an order has never been easier. Choose your plan and fill in the required fields. We will update you about each single step of your promotion via email.
We have a quick customer assistance. Feel free to contact us for any questions.
Absolutely! Our services are completely safe for all your accounts and compliant with platforms’ terms of use. Smash Music Sharing is totally reliable and secure.
Of course! Your privacy is our top priority and no one will ever know you ordered from us (unless you tell them). Our aim is to help you increasing your artist credibility, not ruin it, so rest assured that your information is secure.
We own a huge network that allows us to reach a large audience. Built over years in the world of music promotion, it is composed of many high-rated promotion profiles/playlists followed by million of users.
Moreover, over the years we have created a dense network of partners from all over the world, significantly increasing our audience and the effectiveness of our services.
No instant results! Our team works hard to ensure high-quality services. We provide real and effective promotions, always coming organically and with natural timings, not instantly.
You can check the approximate timings of each plan directly in the single service pages!
You will automatically receive a confirmation email right after your purchase. From that moment, our services usually start within 12/48 hours (estimated timing), based on the selected plan.
We don’t provide instant-delivery services since all of our plans guarantee a natural and organic growth. So, you can check the approximate timings of each single plan directly in the single service pages.
You can easily purchase our services with any major credit card (Visa, Mastercard, American Express). Simply enter your debit or credit card details and billing address at checkout.
We offer secure transactions and 100% secure checkout to keep your information private.
For payments on our website we use Stripe and/or PayPal, currently two of the most secure payment platforms.
About security at Stripe: Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.
Yes, we do accept PayPal as a payment method on our website.
When a credit card is declined, you should contact your bank institution for further assistance.
To complete your order with an alternative solution, please contact our support team at support@smashmusicsharing.com
You will receive all the details to proceed with the payment with a different method.
Of course we do. If you have a big order to place, please kindly get in touch with us through the contact form or send us an email to support@smashmusicsharing.com
You can contact us through our contact form page or send an email to support@smashmusicsharing.com
You can also use our Live Chat (bottom right corner of the website) even if we are offline. In that case, our support team will get back to you as soon as possible.
Your order is eligible for refund if it has not been scheduled yet.
Any errors by the User in the purchase of the services cannot be reimbursed. Should this be the case, Smash Music Sharing undertakes, however, to provide careful assistance and look for the best solution.
You can benefit from the 100% Money-Back Guarantee:
- if your order does not start within 7 business days running from the confirmation, which Smash Music Sharing will send after the purchase of the service providing more details if necessary;
- if the services are not provided as described inside the site or if we are unable to complete your order.
Any requests for refund may be sent to support@smashmusicsharing.com
Yes, we do. You can benefit from the 100% Money-Back Guarantee:
- if your order does not start within 7 business days running from the confirmation, which Smash Music Sharing will send after the purchase of the service providing more details if necessary;
- if the services are not provided as described inside the site or if we are unable to complete your order.
Any requests may be sent to support@smashmusicsharing.com
Of course yes! Your track will be reposted through our Soundcloud network in different moments of the day in order to exploit at the most all the potential of our fan base which is composed of people from all around the world in the different time zones.
Based on the size of the order, we also make use of the various collaborations with our partners to make the promotion more complete and effective.
Results will come organically as a result of our careful planning.
All the followers we deliver are 100% real since they all come from follow-to-download gates, currently the only way to get real followers.
What is a follow-to-download gate (or Fan Gate)? It is a system that requires users to voluntarily perform actions such us downloading tracks and consequently follow your profile because it was added to that system.
So for instance, if “User A” downloads a specific track through our fan gate, it will also follow your profile.
The followers you will receive from us are 100% real and active, so it’s natural that some will unfollow over time. Since we only deliver high-quality followers the percentage of users who usually click unfollow is very low, based on our experience, almost always less than 6% in the long run.
Anyway, we offer a 15-days Replacement Guarantee on our follower packages: after 15 days from the end of the promotion, if the number of followers on your account is less than the minimum number that we should have reached with the promotion, we will proceed to replace the lost amount.
Absolutely! Our services are completely safe for your account and compliant with Soundcloud terms of use. Smash Music Sharing is totally reliable and secure.
We will never request your username and/or password. You privacy is 100% guaranteed. We just need your track/profile URL to deliver your promotion.
No way! Results come organically with natural timings as a result of our high-quality services.
We use only legitimate promotion methods in line with the terms and conditions of the platform.
Unfortunately we don’t. We want to 100% focus our efforts on our customers.
Yes, you can! You are free to choose how many times your track/profile should be promoted.
Sure, you can! Feel free to contact us at info@smashmusicsharing.com if you need a promotion plan tailored for your project. Our team is available to help you build a promotional campaign that fully suits your needs.
Of course yes, quality is guaranteed! All plays are royalty eligible and completely safe and guaranteed to stay permanently. We bring your music to real listeners by adding it to reliable playlists (1 or more depending on the plan).
Based on the size of the order, we also make use of the various collaborations with our partners to make the promotion more complete and effective.
Results will come organically as a result of our careful planning.
We do not use to communicate the playlist (s) where your track will be added. You can control everything from the Spotify artist dashboard.
All the followers we deliver are 100% real since they all come from follow-to-download gates, currently the only way to get real followers.
What is a follow-to-download gate (or Fan Gate)? It is a system that requires users to voluntarily perform actions such us downloading tracks and consequently follow your profile because it was added to that system.
So for instance, if “User A” downloads a specific track through our fan gate, it will also follow your profile.
The followers you will receive from us are 100% real and active, so it’s natural that some will unfollow over time. Since we only deliver high-quality followers the percentage of users who usually click unfollow is very low, based on our experience, almost always less than 6% in the long run.
Anyway, we offer a 15-days Replacement Guarantee on our follower packages: after 15 days from the end of the promotion, if the number of followers on your account is less than the minimum number that we should have reached with the promotion, we will proceed to replace the lost amount.
Absolutely! Our services are completely safe for your account and compliant with Spotify terms of use. Smash Music Sharing is totally reliable and secure.
We will never request your username and/or password. You privacy is 100% guaranteed. We just need your track/profile URL to deliver your promotion.
No way! Results come organically with natural timings as a result of our high-quality services.
We use only legitimate promotion methods in line with the terms and conditions of the platform.
Unfortunately we don’t. We want to 100% focus our efforts on our customers.
Yes, you can! You are free to choose how many times your track/profile should be promoted.
Sure, you can! Feel free to contact us at info@smashmusicsharing.com if you need a promotion plan tailored for your project. Our team is available to help you build a promotional campaign that fully suits your needs.
easy ordering process
Placing an order has never been easier. Choose your plan and fill in the required fields.
Quick Support
We have a quick customer assistance. Feel free to contact us for any questions.
best quality
You will get real, organic and effective promotions. No instant results!
secure payments
We offer secure transactions and 100% secure checkout to keep your information private.
